3YR Onsite 24x7x4 Hour Response+ Priority Support (TS Series)(TopSeller Services) 5WS0E76436 - C2000
[5WS0E76436]



Part Number: 5WS0E76436

Manufacturer: Lenovo

Condition: New

Short Description:

3YR Onsite 24x7x4 Hour Response+ Priority Support (TS Series)(TopSeller Services) 5WS0E76436

3YR Onsite 24x7x4 Hour Response+ Priority Support (TS Series)(TopSeller Services) 5WS0E76436 - C2000

£232.00
£278.40 - Inc VAT




Click the Like Button below to see the latest discount:

Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Our service experience can optimize productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business critical issues.
4hr onsite response time in 24x7 service window: Customers can greatly benefit from fast response to their business critical issues with an exceptional service coverage window of 24-hour, seven day per week support. Once the customer’s incident is registered with the Lenovo call center, an agent will troubleshoot the customer problem remotely. If it is determined that an onsite visit in needed to resolve the problem, a technician is dispatched to arrive at the customer’s location within 4 hours. The response time (4 hours) is measured during the round-the-clock service window (24x7). So for example, if a call is placed at 3:00 a.m. on Saturday morning, a technician will be onsite at the customer location by 7:00 a.m., the same day, Saturday morning.
Lenovo’s Priority Technical Support makes your priority our priority. Priority call routing to advanced-level technicians, electronic incident tracking, rapid response and rapid resolution. Bypass basic troubleshooting and experience shorter hold times, reduced repair times and higher first time fix rates, freeing up your resources to focus on mission-critical business activities. Priority Technical Support Features priority call routing, local language tech-to-tech support, escalation management and electronic call tracking and third party software support. Priority Technical Support is not available in all regions. The customer must have a service contract with the software vendor. If the customer does not have a software agreement, Lenovo will provide a courtesy transfer to the appropriate toll-free support line. Service is limited to software vendor service hours.

Reviews

Specs

Features
Number of years 3 year(s)
Type On-site
Service time (days x hours) 7x24
Response time 4 h

Related Products

Refurbished Printers

Features

Lenovo 3Y 24x7 4h. Number of years: 3 year(s), Type: On-site, Service time (days x hours): 7x24

Product Description

Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Our service experience can optimize productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business critical issues.
4hr onsite response time in 24x7 service window: Customers can greatly benefit from fast response to their business critical issues with an exceptional service coverage window of 24-hour, seven day per week support. Once the customer’s incident is registered with the Lenovo call center, an agent will troubleshoot the customer problem remotely. If it is determined that an onsite visit in needed to resolve the problem, a technician is dispatched to arrive at the customer’s location within 4 hours. The response time (4 hours) is measured during the round-the-clock service window (24x7). So for example, if a call is placed at 3:00 a.m. on Saturday morning, a technician will be onsite at the customer location by 7:00 a.m., the same day, Saturday morning.
Lenovo’s Priority Technical Support makes your priority our priority. Priority call routing to advanced-level technicians, electronic incident tracking, rapid response and rapid resolution. Bypass basic troubleshooting and experience shorter hold times, reduced repair times and higher first time fix rates, freeing up your resources to focus on mission-critical business activities. Priority Technical Support Features priority call routing, local language tech-to-tech support, escalation management and electronic call tracking and third party software support. Priority Technical Support is not available in all regions. The customer must have a service contract with the software vendor. If the customer does not have a software agreement, Lenovo will provide a courtesy transfer to the appropriate toll-free support line. Service is limited to software vendor service hours.

Currently viewing: 3YR Onsite 24x7x4 Hour Response+ Priority Support (TS Series)(TopSeller Services
Categories
Customer Testimonials
Mr.
We enquired about the possibility of Athema finding and re-conditioning a Hewlett Packard printer (o ...

(read more)
By Chris Simmons

Mr
Purchased an ex-demo stand for a 75" Samsung TV Looked brand new & client was very happy Great ...

(read more)
By Paul Sydenham


We ran out of printer toner yesterday afternoon, placed an order with Athema Services and it arrived ...

(read more)
By Roger Smith


Superb company to deal with. Will be ordering more IT Related products from them.

(read more)
By Neil Hawkins


Thorough - an hour after placing the order, I received an email with photos and a phone call, asking ...

(read more)
By PROFESSOR SW HAWKING

Write a Testimonial
View All Testimonials
Mailing List:
Sign up for our latest offers and promos:
E-mail address: