3YR Onsite 9x5 4 Hour Response (RD550) 5WS0G89920 - C2000
[5WS0G89920]



Part Number: 5WS0G89920

Manufacturer: Lenovo

Condition: New

Short Description:

3YR Onsite 9x5 4 Hour Response (RD550) 5WS0G89920

3YR Onsite 9x5 4 Hour Response (RD550) 5WS0G89920 - C2000

£615.00
£738.00 - Inc VAT




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Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Our service experience can optimise productivity and user satisfaction by reducing downtime, and enable you or your IT staff to focus on business-critical issues.
4hr on-site response time in a 9x5 service window: Ensures a rapid response to business-critical ThinkServer hardware problems with a cost-effective service coverage window. Once the customer’s incident is registered with the Lenovo call centre, an agent will troubleshoot the problem remotely. If it is determined that an on-site service visit is needed, a technician is dispatched to arrive at the customer’s location within 4 hours. The response time (4 hours) is counted within the service window (9x5, Mondays to Fridays, 08:00 to 17:00, excluding public and national holidays). For example, if a customer with 4hr 9x5 service reports an incident at 15:00 on Friday, the Lenovo technician should arrive at the customer’s location at 10:00 the following Monday morning.

Reviews

Specs

Features
Number of years 3 year(s)
Type On-site
Service time (days x hours) 5x9
Response time 4 h
On-site support Y
Compatibility RD550

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Features

Lenovo 3YR On-site. Number of years: 3 year(s), Type: On-site, Service time (days x hours): 5x9

Product Description

Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Our service experience can optimise productivity and user satisfaction by reducing downtime, and enable you or your IT staff to focus on business-critical issues.
4hr on-site response time in a 9x5 service window: Ensures a rapid response to business-critical ThinkServer hardware problems with a cost-effective service coverage window. Once the customer’s incident is registered with the Lenovo call centre, an agent will troubleshoot the problem remotely. If it is determined that an on-site service visit is needed, a technician is dispatched to arrive at the customer’s location within 4 hours. The response time (4 hours) is counted within the service window (9x5, Mondays to Fridays, 08:00 to 17:00, excluding public and national holidays). For example, if a customer with 4hr 9x5 service reports an incident at 15:00 on Friday, the Lenovo technician should arrive at the customer’s location at 10:00 the following Monday morning.

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