3YR Onsite 9x5x4 Hour Response (TD Series) (TopSeller Services) 5WS0F46924 - C2000
[5WS0F46924]



Part Number: 5WS0F46924

Manufacturer: Lenovo

Condition: New

Short Description:

3YR Onsite 9x5x4 Hour Response (TD Series) (TopSeller Services) 5WS0F46924

3YR Onsite 9x5x4 Hour Response (TD Series) (TopSeller Services) 5WS0F46924 - C2000

£192.00
£230.40 - Inc VAT




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Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Our service experience can optimize productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business critical issues.
4hr onsite response time in 9x5 service window: Ensures rapid response to business critical ThinkServer hardware problems, with a cost effective service coverage window. Once the customer’s incident is registered with the Lenovo call center, an agent will troubleshoot the problem remotely. If it is determined that an onsite service visit is needed, a technician is dispatched to arrive at the customer’s location within 4 hours. The response time (4hours) is counted during service window (9x5, Mondays till Fridays from 8 am to 5 pm excluding public and national holidays). For example, if customer with 4hr 9x5 service reports an incident at 3:00 pm on Friday, Lenovo technician should arrive at customer’s location at 10:00 am on the following Monday morning.

Reviews

Specs

Features
License quantity 1
Number of years 3 year(s)
Type On-site
Service time (days x hours) 5x9
Response time 4 h
Phone support Yes
On-site support Yes

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Features

Lenovo 5WS0F46924. Number of years: 3 year(s), Type: On-site, Service time (days x hours): 5x9

Product Description

Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Our service experience can optimize productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business critical issues.
4hr onsite response time in 9x5 service window: Ensures rapid response to business critical ThinkServer hardware problems, with a cost effective service coverage window. Once the customer’s incident is registered with the Lenovo call center, an agent will troubleshoot the problem remotely. If it is determined that an onsite service visit is needed, a technician is dispatched to arrive at the customer’s location within 4 hours. The response time (4hours) is counted during service window (9x5, Mondays till Fridays from 8 am to 5 pm excluding public and national holidays). For example, if customer with 4hr 9x5 service reports an incident at 3:00 pm on Friday, Lenovo technician should arrive at customer’s location at 10:00 am on the following Monday morning.

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Excellent service and product was at a great price. Also very good communication from sales/cs.

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