5YR Onsite 24x7 4 Hour Response (RD650) 5WS0G89637 - C2000
[5WS0G89637]



Part Number: 5WS0G89637

Manufacturer: Lenovo

Condition: New

Short Description:

5YR Onsite 24x7 4 Hour Response (RD650) 5WS0G89637

5YR Onsite 24x7 4 Hour Response (RD650) 5WS0G89637 - C2000

£1,978.00
£2,373.60 - Inc VAT




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Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Our service experience can optimize productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business critical issues.
4hr onsite response time in 24x7 service window: Customers can greatly benefit from fast response to their business critical issues with an exceptional service coverage window of 24-hour, seven day per week support. Once the customer’s incident is registered with the Lenovo call center, an agent will troubleshoot the customer problem remotely. If it is determined that an onsite visit in needed to resolve the problem, a technician is dispatched to arrive at the customer’s location within 4 hours. The response time (4 hours) is measured during the round-the-clock service window (24x7). So for example, if a call is placed at 3:00 a.m. on Saturday morning, a technician will be onsite at the customer location by 7:00 a.m., the same day, Saturday morning.

Reviews

Specs

Features
Number of years 5 year(s)
Type On-site
Service time (days x hours) 7x24
Response time 4 h
On-site support Yes
Compatibility RD650

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Features

Lenovo 5YR Onsite. Number of years: 5 year(s), Type: On-site, Service time (days x hours): 7x24

Product Description

Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Our service experience can optimize productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business critical issues.
4hr onsite response time in 24x7 service window: Customers can greatly benefit from fast response to their business critical issues with an exceptional service coverage window of 24-hour, seven day per week support. Once the customer’s incident is registered with the Lenovo call center, an agent will troubleshoot the customer problem remotely. If it is determined that an onsite visit in needed to resolve the problem, a technician is dispatched to arrive at the customer’s location within 4 hours. The response time (4 hours) is measured during the round-the-clock service window (24x7). So for example, if a call is placed at 3:00 a.m. on Saturday morning, a technician will be onsite at the customer location by 7:00 a.m., the same day, Saturday morning.

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