Dell SonicWALL Virtual Assist For UTM Appliance - Licence - 5 Concurrent Technicians - Win 01-SSC-8832 - C2000
[01-SSC-8832]

TEMPORARILY OUT OF STOCK


Part Number: 01-SSC-8832

Manufacturer: sonicwall

Condition: New

Short Description:

Dell SonicWALL Virtual Assist For UTM Appliance - Licence - 5 Concurrent Technicians - Win 01-SSC-8832

Dell SonicWALL Virtual Assist For UTM Appliance - Licence - 5 Concurrent Technicians - Win 01-SSC-8832 - C2000

£1,420.00
£1,704.00 - Inc VAT




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Today, customers receive technical support by phone, e-mail, chat and pre-installed remote support clients—often resulting in a cumbersome, time consuming and frustrating experience. With customer satisfaction a key business driver for IT departments, employing user-friendly tools is critical to enhancing customer service, improving resolution times and minimizing costs.
Dell SonicWALL® Virtual Assist is a clientless remote support tool that enables a technician to assume control of a customer’s PC or laptop for the purpose of providing remote technical assistance. With the customer’s permission, the technician can gain instant access to the computer using a Web browser, making it easy to diagnose and fix a problem remotely without the need for a pre-installed “fat” client.
FEATURES AND BENEFITS
Anywhere, anytime remote support improves customer satisfaction and support staff productivity.
Clientless connectivity eliminates the need to download and pre-install a “fat” client, minimizing customer frustration and set-up overhead. In addition, the “thin” client greatly reduces on-site travel expenses and equipment cross-shipping costs.
Chat functionality provides an efficient communication alternative to costly phone support.
File transfer capability provides fast, convenient and secure access to local and remote files.
Tight integration with existing LDAP, AD, NT Domain, RADIUS, RSA or Vasco infrastructure ensures that the customers’ identities are confirmed. Alternatively, the local database of the SSL VPN appliance and tokenless two-factor authentication can be utilized.
Personalized customer Web portal enhances the user experience by providing a familiar look and feel.
Technician Web portal facilitates the management and scheduling of the support queue.
Integration with SSL VPN administrative interface enables the IT administrator to easily license and configure the module.
256-bit AES SSL encryption of the data by the SSL VPN appliance provides a secure environment for the data and assists in the effort to be compliant with regulations like Sarbanes-Oxley and HIPAA.
Seamless integration of the SSL VPN appliance behind any firewall enables organizations to leverage their existing network infrastructure.

Reviews

Specs

License
License type Full
License quantity 5

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Features

DELL Secure Virtual Assist, SonicWALL. License type: Full

Product Description

Today, customers receive technical support by phone, e-mail, chat and pre-installed remote support clients—often resulting in a cumbersome, time consuming and frustrating experience. With customer satisfaction a key business driver for IT departments, employing user-friendly tools is critical to enhancing customer service, improving resolution times and minimizing costs.
Dell SonicWALL® Virtual Assist is a clientless remote support tool that enables a technician to assume control of a customer’s PC or laptop for the purpose of providing remote technical assistance. With the customer’s permission, the technician can gain instant access to the computer using a Web browser, making it easy to diagnose and fix a problem remotely without the need for a pre-installed “fat” client.
FEATURES AND BENEFITS
Anywhere, anytime remote support improves customer satisfaction and support staff productivity.
Clientless connectivity eliminates the need to download and pre-install a “fat” client, minimizing customer frustration and set-up overhead. In addition, the “thin” client greatly reduces on-site travel expenses and equipment cross-shipping costs.
Chat functionality provides an efficient communication alternative to costly phone support.
File transfer capability provides fast, convenient and secure access to local and remote files.
Tight integration with existing LDAP, AD, NT Domain, RADIUS, RSA or Vasco infrastructure ensures that the customers’ identities are confirmed. Alternatively, the local database of the SSL VPN appliance and tokenless two-factor authentication can be utilized.
Personalized customer Web portal enhances the user experience by providing a familiar look and feel.
Technician Web portal facilitates the management and scheduling of the support queue.
Integration with SSL VPN administrative interface enables the IT administrator to easily license and configure the module.
256-bit AES SSL encryption of the data by the SSL VPN appliance provides a secure environment for the data and assists in the effort to be compliant with regulations like Sarbanes-Oxley and HIPAA.
Seamless integration of the SSL VPN appliance behind any firewall enables organizations to leverage their existing network infrastructure.

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Customer Testimonials
MR
I was really impressed at which my couple of queries were dealt with by Darren. Good and prompt serv ...

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By SURY PATEL

Mr
Although I was not expecting the appliance to have a 2-pin continental plug, I was very pleased with ...

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By Paul Welch


Excellent service,good delivery time,will use again.

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By Keith Castree

Mr
Order came promptly and the items worked fine. I would happily buy from Athema again.

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By Guy Marks

mr
Helpful company. Quick delivery and useful after care.

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By d richardson

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