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HP Priority Services are designed to enhance enterprise IT performance, working with your IT staff around the world and providing your organisation with premium global support. HP Priority Services are IT support services that include a HP Global Support Manager, who proactively plans and manages your IT support needs and provides tech-to-tech support to help improve the productivity and effectiveness of your Help Desk resources. HP focuses on your needs by providing services and support designed to address the technology challenges you face today, so your company can quickly get back to business.
HP Priority Services are available for HP commercial customers with IT Help Desks. Priority Services are available in two tiers: (1) HP Priority Access Service and (2) HP Priority Management Service. The Priority Access Service offers premium access to Global Support Agents and provides advanced tools to expedite your support needs and improve Help Desk productivity. The Priority Management Service offers all the features of the Priority Access Service as well as a HP Global Support Manager, located in your region, who monitors and manages your support needs.
Specs
| Features |
| Number of years |
1 year(s) |
| Service time (hours x days) |
9x5 |
| License term in years |
1 year(s) |
| HP segment |
Business |
| Supplier features |
| Warranty coverage |
In warranty |
| Coverage details |
Standard workdays - 9 hours |
| Duration |
1 year |
| Response time |
Next available agent |
| Service method |
Phone |
| Additional information |
Covers 1000+ seats |
| Care Pack type |
Electronic |
| Coverage period |
12 month(s) |
| Warranty type |
S |
| Support type |
Priority support |
| Place of service |
Remote |
Features
HP 1 year Priority Access Plus Service for PCs (1000+ seats). Service time (hours x days): 9x5
Product Description
HP Priority Services are designed to enhance enterprise IT performance, working with your IT staff around the world and providing your organisation with premium global support. HP Priority Services are IT support services that include a HP Global Support Manager, who proactively plans and manages your IT support needs and provides tech-to-tech support to help improve the productivity and effectiveness of your Help Desk resources. HP focuses on your needs by providing services and support designed to address the technology challenges you face today, so your company can quickly get back to business.
HP Priority Services are available for HP commercial customers with IT Help Desks. Priority Services are available in two tiers: (1) HP Priority Access Service and (2) HP Priority Management Service. The Priority Access Service offers premium access to Global Support Agents and provides advanced tools to expedite your support needs and improve Help Desk productivity. The Priority Management Service offers all the features of the Priority Access Service as well as a HP Global Support Manager, located in your region, who monitors and manages your support needs.
