When my HP printer failed I wanted a replacement HP printer/scanner, ideally second hand. I had TWO bad experiences with eBay (one printer/scanner arrived with the glass smashed, a second printer/scanner would only print, not scan, so I sent it back) I changed tack and decided to try a company that specialised in selling refurbished printers. After much discussion over my requirements, and what was available, Darren and Athema came up trumps with a beautiful HP Envy, and even allowed me to return my first choice of printer when I realised it was just too big for my home environment (my fault entirely for not checking the spec of the machine) Clearly they take a lot of trouble to test everything thoroughly before shipping it out, and my HP Envy arrived with the most elaborate and secure packaging - with both foam and bubble-wrap. Set it up at home in a matter of minutes and I’m delighted to have been able to buy something re-conditioned and not new.