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HP Care Packs
Additional protection to offset the unexpected.
Be prepared for anything. Enhance and extend your protection beyond the standard limited warranty with HP Care Packs.
All Care Packs include:
- Accessible service
Conveniently connect with an HP service representative by phone or online chat.
- HP parts. HP expertise.
Have confidence that your issues will be resolved with original HP parts supported by HP know-how.
- Reliable support
HP will repair or replace with no loss in coverage, including coverage over multiple instances.
Types of Care Packs
Standard Care Pack Service
Pick up and Return Service
If your device fails or is acting up, our agents are available 24/7 by phone or online chat to assist you remotely. If your device cannot be fixed remotely, HP makes it easy with quick Pick-up and Return service – and we’ll pick up the bill for expedited shipping.
Upgrade to Onsite Repair Service
Onsite Repair Service
If you can’t risk downtime without your device, upgrade to an HP Care Pack with Onsite Repair service. HP phone support will do a remote diagnosis of the problem. If possible we’ll fix it remotely. If not, we’ll send a technician to your home or office within 3 business days to solve it for you.
Coverage Add-ons
Accidental Damage Protection
Add Accidental Damage Protection to your Care Pack coverage to stay protected from unexpected accidents like drops, spills and surges.
Theft Recovery
Add Theft Recovery to your Accidental Damage Protection. In the event of a loss or theft, your data is protected. HP LoJack for Laptops can remotely lock your PC, track your PC’s location, work with authorities to get it back, and even wipe the hard drive if it’s not recoverable.
Specs
| Features |
| Number of years |
3 year(s) |
| HP segment |
Business, Enterprise |
| Supplier features |
| Support type |
Pickup and return |
| Place of service |
Offsite |
| Warranty coverage |
In warranty |
| Coverage details |
Standard workdays - 9 hours |
| Duration |
3 years |
| Response time |
Repaired within 3-7 business days |
| Service method |
Depot repair |
| Additional information |
Excludes external monitor |
| Care Pack type |
Electronic |
| Coverage period |
36 month(s) |
| Warranty type |
S |
| Logistics options |
Courier pick up and return |
Features
HP 3 years Pickup and Return Hardware Support for Notebooks (unit only). Number of years: 3 year(s)
Product Description
HP Care Packs
Additional protection to offset the unexpected.
Be prepared for anything. Enhance and extend your protection beyond the standard limited warranty with HP Care Packs.
All Care Packs include:
- Accessible service
Conveniently connect with an HP service representative by phone or online chat.
- HP parts. HP expertise.
Have confidence that your issues will be resolved with original HP parts supported by HP know-how.
- Reliable support
HP will repair or replace with no loss in coverage, including coverage over multiple instances.
Types of Care Packs
Standard Care Pack Service
Pick up and Return Service
If your device fails or is acting up, our agents are available 24/7 by phone or online chat to assist you remotely. If your device cannot be fixed remotely, HP makes it easy with quick Pick-up and Return service – and we’ll pick up the bill for expedited shipping.
Upgrade to Onsite Repair Service
Onsite Repair Service
If you can’t risk downtime without your device, upgrade to an HP Care Pack with Onsite Repair service. HP phone support will do a remote diagnosis of the problem. If possible we’ll fix it remotely. If not, we’ll send a technician to your home or office within 3 business days to solve it for you.
Coverage Add-ons
Accidental Damage Protection
Add Accidental Damage Protection to your Care Pack coverage to stay protected from unexpected accidents like drops, spills and surges.
Theft Recovery
Add Theft Recovery to your Accidental Damage Protection. In the event of a loss or theft, your data is protected. HP LoJack for Laptops can remotely lock your PC, track your PC’s location, work with authorities to get it back, and even wipe the hard drive if it’s not recoverable.
