Frequently Asked Questions

How much is Shipping?

Shipping is currently £9.95 flat rate, this means you can order as many items as you like. (UK Mainland only)

 

What Payment Methods do you accept?

We accept all Debit/Credit Cards, Paypal & Google Checkout

We also accept Cheque's & money orders (BACs/CHAPS).

 

Please note: payment by Cheque or BACS/CHAPS will delay your order by an additional 3-7 days after receipt of payment to allow your cheque or money order to clear.

 

In addition to this, we also accept Purchase Orders for Schools, Charity's & most Government Organisations, please call beforehand if you are unsure.

 

What's the difference between a Remanufactured Consumable and a Compatible one?

Basically,  "Remanufactured" is the original OEM product that has been stripped out and replaced with new working parts, saving around 30-50% of the price of a brand new one,  a compatible is usually made by a 3rd party company.

 

I have a broken printer and I need it fixed, what services can you offer?

We have a few options available, we can arrange to have your printer, collected, repaired and delivered back to you at a fixed price (POA) or we can arrange or an engineer to attend your site if it's too big to be moved.  

 

What does Ex-Demo, B-Grade etc mean?

This is a rough grade key for some products that have been displayed to potential customers or been out on loan.

 

I can't find the product I'm looking for?

Please click here and fill out the form and we will do our best to source it for you.

Continue
Categories
Customer Testimonials

Excellent service. A new unit failed to work in my printer, but I was given very good support and th ...

(read more)
By Richard Payne


Very helpful staff, located the exact item I needed, quick and ear service and was updated along the ...

(read more)
By Lee Smitten

HP 19" Monitor Ex-Demo A1 condition
On monday evening I ordered this monitor having found Athema through a price comparison website, I w ...

(read more)
By Ellen K


I would personally like to thank Darren for his help with my order, from start to finish amazing cus ...

(read more)
By Adam Lees

Mr
We found the best deal around with Athema and the service was so fast and pleasant, was a pleasure d ...

(read more)
By Zaeem Qayum

Write a Testimonial
View All Testimonials
Mailing List:
Sign up for our latest offers and promos:
E-mail address: