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HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.
For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware
repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and
Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which
eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation
Care, HPE provides remote technical support and access to software updates and patches. Updates for selected HPE-supported third-party
software products are included, as they are made available from the original software manufacturer.
In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT
staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.
You can choose from a set of reactive support levels to meet your business and operational needs.
Specs
| Features |
| Number of years |
5 year(s) |
| Service type |
ProSupport Plus 4H Mission Critical |
| Compatibility |
PowerEdge R350 |
| Service included |
Parts and Labour |
| Service time (hours x days) |
24x7x365 |
| Response time |
4 h |
| Phone support |
Yes |
| Web support |
Yes |
| Troubleshooting |
Yes |
| Parts replacement |
Yes |
Features
DELL Upgrade from 1Y Next Business Day to 5Y ProSupport Plus 4H Mission Critical. Number of years: 5 year(s), Service time (hours x days): 24x7x365, Response time: 4 h
Product Description
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.
For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware
repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and
Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which
eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation
Care, HPE provides remote technical support and access to software updates and patches. Updates for selected HPE-supported third-party
software products are included, as they are made available from the original software manufacturer.
In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT
staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.
You can choose from a set of reactive support levels to meet your business and operational needs.
