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HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between different service-level options featuring different response times and coverage windows, as well as between several coverage periods to address your specific service needs.
- Remote problem diagnosis and support
- Onsite hardware support
- Materials included
- Service-level options with different coverage windows and response times
- Help improve system uptime. Convenient onsite support. Reliable response times.
- Reduction of incidents by anticipating issues through real-time monitoring of the environment and case history trend reporting Through the availability to purchase options, Proactive Care helps you by providing:.
- Increased accountability and personalization through the assignment of an account support team that will provide support planning and reviews • Maximize return on IT assets through performance and availability analysis.
- Simplified operations from fully utilizing management software • Flexible resourcing through access to skills on demand that can help with peak workload and project requirements.
Specs
| Features |
| Number of years |
5 year(s) |
| Type |
On-site |
| Next Business Day (NBD) |
Yes |
| Service time (days x hours) |
5x9 |
| Compatibility |
HP 4000, 60XX, 6200, 63XX, 8200, Elite 8000, Elite 8100, Elite 8300 |
| Service time (hours x days) |
9x5 |
| HP segment |
Business |
| Supplier features |
| Support type |
Onsite repair |
| Place of service |
Onsite |
| Warranty coverage |
In warranty |
| Coverage details |
Standard workdays - 9 hours |
| Duration |
5 years |
| Response time |
Next business day response |
| Service method |
Onsite repair |
| Additional information |
Excludes external monitor |
| Care Pack type |
Electronic |
| Coverage period |
60 month(s) |
| Warranty type |
S |
Features
HP 5 year Next Business Day Onsite Desktop Hardware Support. Number of years: 5 year(s), Service time (hours x days): 9x5, Type: On-site, Next Business Day (NBD)
Product Description
HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between different service-level options featuring different response times and coverage windows, as well as between several coverage periods to address your specific service needs.
- Remote problem diagnosis and support
- Onsite hardware support
- Materials included
- Service-level options with different coverage windows and response times
- Help improve system uptime. Convenient onsite support. Reliable response times.
- Reduction of incidents by anticipating issues through real-time monitoring of the environment and case history trend reporting Through the availability to purchase options, Proactive Care helps you by providing:.
- Increased accountability and personalization through the assignment of an account support team that will provide support planning and reviews • Maximize return on IT assets through performance and availability analysis.
- Simplified operations from fully utilizing management software • Flexible resourcing through access to skills on demand that can help with peak workload and project requirements.
