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HP Hardware Support Exchange Service offers a reliable and fast exchange service for eligible HP products. Specifically targeted at products that can easily be shipped and on which customers may easily restore data from backup files, HP Hardware Support Exchange Service is a cost-efficient but still convenient alternative to onsite support. HP Hardware Support Exchange Service provides a replacement product or part to be delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance.
- Remote problem diagnosis and technical telephone support
- Hardware exchange
- Prepaid shipping label, materials, and instructions for return
- Standard coverage window
- Convenient door-to-door service. Lower-cost alternative to onsite repair.
Specs
| Features |
| Number of years |
3 year(s) |
| Next Business Day (NBD) |
Y |
| Compatibility |
HP gt7720
HP gt7725
HP t5135
HP t5145
HP t5300
HP t5325
HP t5335z
HP t5510
HP t5515
HP t5520
HP t5530
HP t5540
HP t5545
HP t5550
HP t5565
HP t5565z
HP t5570e
HP t5630
HP t5630w
HP t5700
HP t5710
HP t5725
HP t5730
|
| HP segment |
Business |
| Supplier features |
| Support type |
Exchange |
| Place of service |
Offsite |
| Warranty coverage |
In warranty |
| Coverage details |
Standard workdays - 9 hours |
| Duration |
3 years |
| Response time |
Next business day response |
| Service method |
Advanced unit exchange |
| Additional information |
Excludes external monitor |
| Care Pack type |
Electronic - For 3 year base warranty hardware |
| Coverage period |
36 month(s) |
| Warranty type |
S |
| Logistics options |
Courier shipment and defective return |
Features
HP 3 years Next Business Day Advanced Exchange Hardware Support for ThinClients (unit only). Number of years: 3 year(s), Next Business Day (NBD)
Product Description
HP Hardware Support Exchange Service offers a reliable and fast exchange service for eligible HP products. Specifically targeted at products that can easily be shipped and on which customers may easily restore data from backup files, HP Hardware Support Exchange Service is a cost-efficient but still convenient alternative to onsite support. HP Hardware Support Exchange Service provides a replacement product or part to be delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance.
- Remote problem diagnosis and technical telephone support
- Hardware exchange
- Prepaid shipping label, materials, and instructions for return
- Standard coverage window
- Convenient door-to-door service. Lower-cost alternative to onsite repair.
